ГОСТ Р ИСО 10018-2014 Менеджмент качества. Руководящие указания по вовлечению работников и их компетентности

[1]

ISO 9001

Quality management systems - Requirements

[2]

ISO 9004

Managing for the sustained success of an organization - A quality management approach

[3]

ISO 10001

Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations

[4]

ISO 10002

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

[5]

ISO 10003

Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

[6]

ISO 10004

Quality management - Customer satisfaction - Guidelines for monitoring and measuring

[7]

ISO 10015

Quality management - Guidelines for training

[8]

ISO/TR 10017

Guidance on statistical techniques for ISO 9001:2000

[9]

ISO 19011

Guidelines for auditing management systems

[10]

Quality management principles, ISO, 2001)