[1] | ISO 9004, Managing for the sustained success of an organization - A quality management approach |
[2] | ISO 10001, Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations |
[3] | ISO 10002, Quality management - Customer satisfaction - Guidelines for complaints handling in organizations |
[4] | ISO 10003, Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations |
[5] | ISO 10004, Quality management - Customer satisfaction - Guidelines for monitoring and measuring |
[6] | ISO 10005, Quality management systems - Guidelines for quality plans |
[7] | ISO 10006, Quality management systems - Guidelines for quality management in projects |
[8] | ISO 10007, Quality management systems - Guidelines for configuration management |
[9] | ISO 10008, Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions |
[10] | ISO 10012, Measurement management systems - Requirements for measurement processes and measuring equipment |
[11] | ISO/TR 10013, Guidelines for quality management system documentation |
[12] | ISO 10014, Quality management - Guidelines for realizing financial and economic benefits |
[13] | ISO 10015, Quality management - Guidelines for training |
[14] | ISO/TR 10017, Guidance on statistical techniques for ISO 9001:2000 |
[15] | ISO 10018, Quality management - Guidelines on people involvement and competence |
[16] | ISO 10019, Guidelines for the selection of quality management system consultants and use of their services |
[17] | ISO 14001, Environmental management systems - Requirements with guidance for use |
[18] | ISO 19011, Guidelines for auditing management systems |
[19] | ISO 31000, Risk management - Principles and guidelines |
[20] | ISO 37500, Guidance on outsourcing |
[21] | ISO/IEC 90003, Software engineering - Guidelines for the application of ISO 9001:2008 to computer software |
[22] | IEC 60300-1, Dependability management - Part 1: Guidance for management and application |
[23] | IEC 61160, Design review |
[24] | Quality management principles, ISO |
[25] | Selection and use of the ISO 9000 family of standards, ISO |
[26] | ISO 9001 for Small Businesses - What to do, ISO |
[27] | Integrated use of management standards, ISO |
[28] | www.iso.org/tc176/sc02/public |
[29] | www.iso.org/tc176/ISO9001AuditingPracticesGroup |
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Доступно на сайте: http://www.iso.org.
УДК 658.562.014:006.354 | ОКС 03.120.10 |
Ключевые слова: система менеджмента качества, требования к системе менеджмента качества, лидерство, документированная информация, жизненный цикл продукции и услуг, знания организации, действия в отношении рисков и возможностей, риск-ориентированное мышление |
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М.: Стандартинформ, 2020