ГОСТ Р 54985-2012/Рекомендации ИСО/ТК 176 Руководящие указания для малых организаций по внедрению системы менеджмента качества на основе ИСО 9001:2008

[1]

ISO 9004:2009

Managing for the sustained success of an organization - A quality management approach

[2]

ISO 10001:2007

Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations

[3]

ISO 10002:2004

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

[4]

ISO 10003:2007

Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

[5]

ISO 10004:2011

Quality management - Customer satisfaction - Guidelines for monitoring and measuring

[6]

ISO 10005:2005

Quality management systems - Guidelines for quality plans

[7]

ISO 10006:2003

Quality management systems - Guidelines for quality management in projects

[8]

ISO 10007:2003

Quality management systems - Guidelines for configuration management

[9]

ISO 10012:2003

Measurement management systems - Requirements for measurement processes and measuring equipment

[10]

ISO/TR 10013:2001

Guidelines for quality management system documentation

[11]

ISO 10014:2006

Quality management - Guidelines for realizing financial and economic benefits

[12]

ISO 10015:1999

Quality management - Guidelines for training

[13]

ISO/TR 10017:2003

Guidance on statistical techniques for ISO 9001:2000

[14]

ISO 10019: 2005

Guidelines for the selection of quality management system consultants and use of their services

[15]

ISO 14001:2004

Environmental management systems - Requirements with guidance for use

[16]

ISO 19011:2002

Guidelines for quality and/or environmental management systems auditing

[17]

IEC 60300-1:2003

Dependability management - Part 1: Dependability management systems

[18]

IEC 61160:2006

Design review

[19]

ISO/IEC 90003:2004

Software engineering - Guidelines for the application of ISO 9001:2000 to computer software

[20]

ISO Focus + magazine - www.iso.org/isofocus+. This includes news of developments related to the ISO 9000 family, plus implementation case studies

[21]

Quality management principles*, ISO, 2001

[22]

Selection and use of the ISO 9000 family of standards*

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* Адрес документа - в сети Интернет.

[23]

Reference Websites:

http://www.iso.org (notably the Management standards section)

http://www.tc176.org

http://www.iso.org/tc176/sc2

http://www.iso.org/tc176/ISO9001AuditingPracticesGroup