ГОСТ Р ИСО 9004-2019 Менеджмент качества. Качество организации. Руководство по достижению устойчивого успеха организации (Переиздание)

[1]

ISO 9001, Quality management systems - Requirements

[2]

ISO/TS 9002, Quality management systems - Guidelines for the application of ISO 9001:2015

[3]

ISO 10001, Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations

[4]

ISO 10002, Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

[5]

ISO 10003, Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

[6]

ISO 10004, Quality management - Customer satisfaction - Guidelines for monitoring and measuring

[7]

ISO 10005, Quality management - Guidelines for quality plans

[8]

ISO 10006, Quality management - Guidelines for quality management in projects

[9]

ISO 10007, Quality management - Guidelines for configuration management

[10]

ISO 10008, Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions

[11]

ISO 10012, Measurement management systems - Requirements for measurement processes and measuring equipment

[12]

ISO/TR 10013, Guidelines for quality management system documentation

[13]

ISO 10014, Quality management - Guidelines for realizing financial and economic benefits

[14]

ISO 10015, Quality management - Guidelines for training

[15]

ISO 10018, Quality management - Guidelines on people involvement and competence

[16]

ISO 10019, Guidelines for the selection of quality management system consultants and use of their services

[17]

ISO 14001, Environmental management systems - Requirements with guidance for use

[18]

ISO 14040, Environmental management - Life cycle assessment - Principles and framework

[19]

ISO 14044, Environmental management - Life cycle assessment - Requirements and guidelines

[20]

ISO/TR 14047, Environmental management - Life cycle assessment - Illustrative examples on how to apply ISO 14044 to impact assessment situations

[21]

ISO/TS 14048, Environmental management - Life cycle assessment - Data documentation format

[22]

ISO/TR 14049, Environmental management - Life cycle assessment - Illustrative examples on how to apply ISO 14044 to goal and scope definition and inventory analysis

[23]

ISO/TR 14062, Environmental management - Integrating environmental aspects into product design and development

[24]

ISO 19011, Guidelines for auditing management systems

[25]

ISO 19600, Compliance management systems - Guidelines

[26]

ISO 22000, Food safety management systems - Requirements for any organization in the food chain

[27]

ISO 22301, Societal security - Business continuity management systems - Requirements

[28]

ISO 22316, Security and resilience - Organizational resilience - Principles and attributes

[29]

ISO 26000, Guidance on social responsibility

[30]

ISO 31000, Risk management - Guidelines

[31]

ISO 37001, Anti-bribery management systems - Requirements with guidance for use

[32]

ISO 39001, Road traffic safety (RTS) management systems - Requirements with guidance for use

[33]

ISO 45001, Occupational health and safety management systems - Requirements with guidance for use

[34]

ISO 50001, Energy management systems - Requirements with guidance for use

[35]

ISO/IEC 27000, Information technology - Security techniques - Information security management systems - Overview and vocabulary

[36]

ISO/IEC 27001, Information technology - Security techniques - Information security management systems - Requirements

[37]

ISO/IEC 27002, Information technology - Security techniques - Code of practice for information security controls

[38]

ISO/IEC IEEE 24748-5, Systems and software engineering - Life cycle management - Part 5: Software development planning

[39]

IEC 60300-1, Dependability management - Part 1: Dependability management systems

[40]

IEC 61160, Design review

[41]

ISO Handbook. ISO 9001:2015 for Small Enterprises - What to do? 2016. Available at: https://www.iso.org/publication/PUB100406 .html

[42]

ISO. Guidance on the Concept and Use of the Process Approach for management systems. ISO/TC 176/SC 2/N 544R3, 2008. Available at: https://www.iso.org/files/live/sites/isoorg/files/archive/pdf/en/04_concept_and_use_of_the_process_approach_for_management_systems.pdf

[43]

ISO information and guidance on ISO 9001 and ISO 9004. Available at: https://committee.iso.org/tc176sc2

[44]

ISO 9001 Auditing Practices Group. Various papers. Available at https://committee.iso.org/sites/tc176sc2/home/page/ISO-9001-auditing-practices-grou .html

УДК 658.562.014:006.354

ОКС 03.120.10

Ключевые слова: система менеджмента качества, требования к системе менеджмента качества, ответственность руководства, менеджмент ресурсов, процессы жизненного цикла продукции, мониторинг, измерение, устойчивый успех